CallClara.ai

Terms of Service

Effective Date: January 6, 2025
Last Updated: May 7, 2026

These Terms of Service ("Terms") govern your use of CallClara.ai (the "Service"), an AI-powered phone receptionist and appointment scheduling system operated by Practical Mind Labs LLC ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using CallClara.ai, you agree to these Terms, our Privacy Policy, and any additional terms that apply to specific features. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

CallClara.ai provides an AI-powered phone-handling service. Available editions include:

Across editions, the Service may, depending on your edition and configuration:

The Service is not an emergency-services replacement. The Service does not place 911 calls and is not designed to handle medical, public-safety, or other emergencies. Do not rely on the Service in any situation where failure to reach a human in real time could cause harm.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements.

4. Account Registration and Security

4.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Responsibilities

You are responsible for:

5. Subscription Plans and Billing

5.1 Subscription Plans

The Service is offered through various subscription plans with different features and pricing. Current plans and pricing are available at callclara.ai.

5.2 Payment Terms

5.3 Refunds

Refunds are provided at our sole discretion. Generally, we do not offer refunds for partial billing periods. However, we may issue prorated refunds in cases of service failure or other exceptional circumstances.

6. Acceptable Use

6.1 Permitted Use

You may use the Service only for lawful business purposes and in accordance with these Terms.

6.2 Prohibited Activities

You may not:

7. Call Recording and Consent

The Service records and transcribes phone calls for quality assurance, AI improvement, scam-pattern detection, and providing call transcripts and summaries to you. Recording laws vary by jurisdiction. Several U.S. states (including but not limited to California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and Washington) require all parties to a call to consent to recording ("two-party" or "all-party" consent states). You are solely responsible for:

If you cannot or will not comply with applicable recording laws in your jurisdiction, you may not use the Service.

8. Calendar Integration

8.1 Authorization

By connecting your Google Calendar or Microsoft Outlook account, you authorize CallClara.ai to access your calendar data for scheduling purposes.

8.2 Calendar Data Use

We use your calendar data exclusively for appointment scheduling functionality. We do not use calendar data for AI training, marketing, or any other purpose. See our Privacy Policy for complete details.

8.3 Calendar Permissions

You can revoke calendar access at any time through your account settings or directly through your calendar provider.

9. SMS Notifications

If you opt in to SMS notifications, you consent to receive transactional text messages related to calls received by your Clara AI assistant. Message and data rates may apply. You can opt out at any time by replying STOP or disabling SMS notifications in your account settings.

10. Intellectual Property Rights

10.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Practical Mind Labs LLC and is protected by copyright, trademark, and other intellectual property laws.

10.2 Your Content

You retain ownership of any content you provide to the Service, including business information, call recordings, and calendar data. You grant us a limited license to use this content solely to provide the Service.

10.3 License to Use Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your business purposes.

11. Service Availability and Support

11.1 Service Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. The Service may be unavailable during scheduled maintenance or due to technical issues.

11.2 Support

Support is provided based on your subscription plan. Contact support at support@callclara.ai.

12. Data Retention and Deletion

Upon account termination:

13. Termination

13.1 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

13.2 Termination by Us

We may suspend or terminate your account if you:

13.3 Effect of Termination

Upon termination, your access to the Service will cease, and your data will be deleted according to our retention policies.

14. Disclaimers and Limitations of Liability

14.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

14.2 AI Accuracy

While we strive for accuracy, AI-generated responses, transcripts, and summaries may contain errors. You are responsible for verifying important information. AI scam-pattern detection is probabilistic, not deterministic — it may classify legitimate calls as suspicious or fail to identify novel scams.

14.3 Scam Detection — No Guarantee

The Service's scam-detection and call-screening features are provided on a best-effort basis only and do NOT constitute a guarantee, insurance product, or warranty against fraud, financial loss, identity theft, or other harm. New scam tactics emerge constantly; the Service may fail to detect a scam, may misidentify a legitimate call as a scam, or may otherwise behave unexpectedly. You and any Protected Person remain solely responsible for evaluating any call, message, or request before acting on it. Do not rely on the Service as the sole safeguard against fraud, and do not authorize the Service to make financial or legal decisions on your behalf.

14.4 No Professional Advice

The Service does not provide medical, legal, financial, tax, or other professional advice. Information conveyed by Clara to you or to your callers is for general informational purposes only.

14.5 Not an Emergency Service

The Service is not a substitute for emergency services (911, hospital callback lines, or real-time human assistance). Do not rely on the Service in any situation involving imminent risk to life, health, or property.

14.6 No Reimbursement of Losses

If a Protected Person, Account Owner, or any third party suffers financial loss, identity theft, or other harm in connection with a call that the Service handled, screened, recorded, blocked, or failed to block, Practical Mind Labs LLC shall have no obligation to reimburse, indemnify, or otherwise make whole any party for such losses, except to the extent (and only to the extent) of the limited liability cap set forth in Section 14.7.

14.7 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRACTICAL MIND LABS LLC SHALL NOT BE LIABLE FOR:

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in those jurisdictions, our liability is limited to the smallest extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Practical Mind Labs LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

16. Dispute Resolution

16.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@practicalmindlabs.com to attempt to resolve the dispute informally.

16.2 Arbitration

Except as otherwise required by applicable law, any disputes not resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (for individual subscribers) or Commercial Arbitration Rules (for business subscribers). Arbitration shall be conducted by a single arbitrator. The arbitration may, at your election, be conducted (a) in person in the U.S. county in which you reside, (b) in Sheridan, Wyoming, or (c) by video or telephone. Each party shall bear its own attorneys' fees and costs except as otherwise provided by the AAA rules or applicable law.

16.3 30-Day Right to Opt Out of Arbitration

You may opt out of the arbitration provision in Section 16.2 and the class-action waiver in Section 16.4 by sending a written opt-out notice to legal@practicalmindlabs.com within thirty (30) days of first creating your CallClara account. The notice must include your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor Practical Mind Labs LLC will be bound by Sections 16.2 or 16.4, and disputes will be resolved in the courts identified in Section 17.

16.4 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit, class-wide arbitration, or representative proceeding, except where prohibited by law.

16.5 Consumer Rights Preserved

Nothing in this Section 16 limits any non-waivable consumer rights you may have under the laws of your state of residence, including the right to file a complaint with a state or federal regulator.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

18. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by:

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. Compliance with Laws

19.1 Regulatory Compliance

You are responsible for ensuring your use of the Service complies with all applicable laws and regulations, including:

19.2 HIPAA Compliance

The Service is NOT HIPAA-compliant by default. If you need to handle Protected Health Information (PHI), you must:

20. Third-Party Services

The Service integrates with third-party services (Twilio, OpenAI, Google Calendar, Microsoft Outlook, Stripe). Your use of these services is subject to their respective terms and policies. We are not responsible for third-party services.

21. Export Control

You may not use or export the Service in violation of U.S. export laws and regulations. You represent that you are not located in a country subject to U.S. embargo or designated as a "terrorist supporting" country.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Practical Mind Labs LLC regarding the Service.

24. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

25. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

26. Family Protection Edition — Special Terms

The CallClara Family Protection edition is designed to help an Account Owner screen incoming phone calls placed to their own line or to a "Protected Person" (e.g., a parent, grandparent, spouse, or other family member). The following additional terms apply when you use the Family Protection edition. In the event of a conflict between this Section 26 and any other section of these Terms, this Section 26 controls for Family Protection accounts.

26.1 Authority to Enroll a Protected Person

You represent and warrant that, before enrolling any Protected Person who is not yourself, you have (a) explained the Service to the Protected Person; (b) obtained the Protected Person's informed consent to (i) have calls to and from their phone line answered, screened, recorded, and transcribed by Clara, (ii) have call recordings, transcripts, and summaries shared with you as Account Owner, and (iii) have trusted-caller and screening rules configured on their behalf; or, where the Protected Person lacks legal capacity to consent, (c) you hold a valid Power of Attorney, guardianship, conservatorship, or other legal authority that authorizes you to make these decisions on the Protected Person's behalf. You agree to defend, indemnify, and hold harmless Practical Mind Labs LLC from and against any claim brought by the Protected Person, their family, their estate, or any third party arising from your enrollment of the Protected Person without proper authority or consent.

26.2 Two-Party Recording Consent

You acknowledge that the Family Protection edition records calls placed to and from the Protected Person's line. You are solely responsible for ensuring such recording complies with the laws of every jurisdiction in which the Protected Person may receive or place calls, including but not limited to two-party / all-party consent jurisdictions identified in Section 7.

26.3 Best-Effort Screening; No Guarantee

Family Protection's scam-detection features are best-effort and probabilistic. New scam tactics emerge daily. You and the Protected Person remain responsible for evaluating any call before acting on it. The Service does not constitute fraud insurance, scam insurance, identity-theft protection, or any guarantee against financial loss. See Sections 14.3 and 14.6 for additional disclaimers.

26.4 Risk of False Positives

Clara may incorrectly classify a legitimate caller (such as a doctor's office, financial institution, government agency, or family member who is not on the trusted-caller list) as suspicious and end the call, ask additional screening questions, or route the call to voicemail. You acknowledge this risk and agree that Practical Mind Labs LLC is not liable for harm arising from the Service incorrectly screening, blocking, or delaying a legitimate caller, including delayed receipt of medical, legal, financial, or family communications.

26.5 Not an Emergency Service

The Family Protection edition does not place 911 calls and is not designed to handle medical, public-safety, or other emergencies. The Service should never be the sole means by which the Protected Person reaches emergency services or receives time-critical communications.

26.6 No Calendar Integration

The Family Protection edition does not integrate with Google Calendar, Microsoft Outlook, or any other calendar service. References to calendar functionality elsewhere in these Terms or the Privacy Policy do not apply to Family Protection accounts.

26.7 Notifications to Account Owner

When the Account Owner is not the Protected Person, the Account Owner will receive call summaries, transcripts, and (depending on plan) recordings. You agree to handle this information confidentially and only for the purpose of protecting the Protected Person.

26.8 Cancellation and Removal of a Protected Person

If a Protected Person revokes consent to participate in the Service, you must promptly remove them from your account or cancel the Service. We may terminate the Service if we have reason to believe that a Protected Person has not consented or has revoked consent.

27. Contact Information

For questions about these Terms, contact us: